PAYMENT POLICY
We accept Visa, MasterCard, personal checks, and money orders. Full payment is requested to ship our in stock items.
Our special orders require 50% deposit with the remaining balance due to AK Design when the merchandise is ready to ship.
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HOW TO ORDER
Call us at (248)853-6387
Email at info@akdesignandaccents.com
You can also order by using our shopping cart.
If you have a question as you go through the shopping cart or about any of the products,
you can call for more information. We want to make you comfortable with both your purchase and the process of ordering.
AK Design and Accents is not responsible for collecting or submitting sales or use taxes for any states other than the state of Michigan. The customer is responsible for making sure all required taxes are paid.
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SHIPPING AND DELIVERY
We will ship your order using the fastest, safest, and most reliable method possible.
To keep your shipping cost down and still keep your purchase safe, we use a variety of different shipping services depending on the manufacturer and size of the item shipped.
Most accessories and accent pieces are shipped directly from the factory stock. We avoid the overhead of keeping a large inventory, that way we can offer you lower prices.
Small Parcel
Whenever possible we will ship smaller, lighter, items via UPS, FEDEX, DHL. Depending on how close you are to the shipping warehouse, your item, if in stock, will arrive between 7 to 10 business days.
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” Be sure to include your name and tracking number on the note.
Truck Freight – Back of Truck
Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx, or US Mail in that you will be responsible for carrying the product from the back of the truck into your house. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows usually 2-4 hours between 8:00 am and 5:00 pm EST, Monday through Friday.
The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign.
Truck Freight Threshold
This method is just like "Truck Freight – Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.
White Glove, In-Home Delivery
When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2- to 5-hour window, Monday through Friday during regular business hours. Saturday deliveries are not always possible.
White Glove service includes a two-man delivery to inside your residence to the room you choose. This service includes carrying the product(s) up two flights of stairs from the building’s threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
One other important thing to remember about white glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
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WHEN WILL MY ORDER ARRIVE?
Accessories, Lighting, Accent Furniture
We ship our products from all over the country and from overseas. Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. Some warehouses stock items that can be shipped the same day or within 24 hours. Other require a longer time.
For Small Parcel shipments (see above) like accessories, lighting, accent furniture, delivery takes between 1-10 business days for the in stock items.
Furniture and Special Order Items
Because we order your furniture direct from the manufacturer after you place your order with us, shipping times can vary tremendously.
In stock furniture usually arrive between 7 –14 days.
Most custom furniture orders take between 6 to 12 weeks to ship. We will give you an estimated time of delivery after the factory acknowledges our purchase order.
Keep in mind, however that we cannot guarantee the delivery times and cannot be responsible for delays or changes in schedule.
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RETURN POLICY
General returns
Any item on our website (see furniture exception below) can be returned for a full credit as long as we receive the item back to AK Design and Accents no later than 10 days from the day you received your order. Shipping charges are not refundable and will be deducted from your credit. For a full merchandise credit, please follow this procedure:
- Package in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:
AK DESIGN AND ACCENTS
BETTER BUSINESS MANAGEMENT
24100 GIBSON
WARREN, MI 48089
We will inspect the return and issue a credit on the same card that you used to make the original purchase.
- Contact AK Design And Accents within 10 days of receiving your item. You may contact us at 248-853-6387 or via email info@akdesignandaccents.com so we can arrange for the item to be shipped to our warehouse.
- We will arrange to have the item picked up at your specific location using the most efficient shipping method and an assigned freight company will contact you to coordinate the pick up.
Furniture returns
We will accept returns on furniture that are in their original condition, but outgoing shipping charges and return shipping charges are not refundable and will be deducted from your credit. For full credit on a piece of furniture, please follow this procedure:
- Contact AK Design And Accents within 10 days of receiving your item. You may contact us at 248-853-6387 or via email info@akdesignandaccents.com so we can arrange for the item to be shipped to our warehouse.
- We will arrange to have the item picked up at your specific location using the most efficient shipping method and an assigned freight company will contact you to coordinate the pick up.
Special Order Items
Returns, cancellations or changes on special orders will incur a 15% restocking fee. Returns on delivered orders will incur return delivery costs, and original delivery charges are not refundable. Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check.
DAMAGED ITEMS
If you notice the damage while the driver is there, please mark the item “damaged” and refuse the shipment. Please write damaged on the area where the driver asks you to sign your name. When the item is returned to us, we will credit you accordingly.
If you notice the damage after the delivery driver leaves, please send us email to info@akdesignandaccents.com stating your name and invoice number.
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WARRANTIES
Any product warranty is provided by the manufacturer and is generally limited to defects in materials and workmanship. Contact us for a copy of any such manufacturer's warranty or for information about the Protection 1st warranty program.
Any manufacturer's warranty begins when your merchandise is delivered. AK Design and Accents will not be responsible for any indirect, special or consequential damages. Most manufacturer warranties cover the item only and do not cover any shipping costs or labor.
While we try to provide you with the best quality images of our merchandise and fabric choices, please understand that resolution and color reproduction varies from computer screen to computer screen. If you're trying to match a special shade, fabric, or color in your room, we'll be happy to send you a free swatch of fabric or sample of wood so you can make sure your new furniture will complement your existing pieces.
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SECURITY INFORMATION
This Web site takes every precaution to protect our users’ information.
When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol.
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TERMS AND CONDITIONS OF USE
PLEASE READ THE FOLLOWING TERMS AND OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this “Site"): By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. AK Design and Accents reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
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GENERAL
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.
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COPYRIGHT
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright 2007-2008. All rights reserved.
Permission is granted to copy electronically and print in hard copy portions of this Web site for the sole purpose of using this Web site as information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site—including reproduction of purposes other than noted above, modification, distribution, or reproduction—without the prior written permission of AK Design and Accents is strictly prohibited.
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LINKS TO OTHER WEB SITES
AK Design and Accents makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from the Site, or Web sites linking to this Site.
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WARRENTIES AND DISCLAIMERS
AK Design intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided “AS IS.” You expressly agree that your use of this site is at your sole risk. AK Design EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCE BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OR MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONIFRINGEMENT.
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LIMITATION OF LIABILITY
IN NO EVENT SHALL AK DESIGN AND ACCENTS BE LIABLE TO ANY USER OF THIS SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF AK DESIGN AND ACCENTS AS BEEN ADVICED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMEGES OF LOSSES.
You herby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
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